Privacy Policy

Personal Information: Name, email address, phone number, billing and shipping addresses when you place an order.

Payment Information: We don't store payment details. All payments are processed securely through Razorpay.

Order Information: Purchase history, personalization requests, and delivery preferences.

Website Usage: IP address, browser type, pages visited, and interaction data through Google Analytics.

Communications: Messages you send us via email, contact forms, or social media.

Order Processing: To fulfill your orders, process payments, and arrange delivery.

Personalization: To engrave custom text or designs on your jewelry pieces.

Customer Service: To respond to inquiries, resolve issues, and provide support.

Business Operations: To improve our website, analyze trends, and prevent fraud.

Legal Compliance: To comply with applicable laws and regulations.

Service Providers: We share data with trusted partners who help us operate our business:

• Razorpay for payment processing
• Shipping partners for order delivery
• Supabase for secure data storage
• Google Analytics for website analytics
• Resend for email communications

Legal Requirements: If required by law, court order, or government request.

Business Protection: To protect our rights, prevent fraud, or ensure safety.

We never sell your personal information to third parties.

Secure Storage: Your data is stored on Supabase's secure, encrypted servers.

Payment Security: All payments use Razorpay's PCI DSS compliant gateway. We never see or store your card details.

Website Security: Our website uses HTTPS encryption for all data transmission.

Access Control: Only authorized personnel can access your personal information.

Regular Updates: We regularly update our security measures and monitor for threats.

While we implement strong security measures, no system is 100% secure. We cannot guarantee absolute security but work continuously to protect your data.

Access: Request a copy of the personal information we have about you.

Correction: Ask us to update or correct inaccurate information.

Deletion: Request deletion of your personal data (subject to legal requirements).

Data Portability: Request your data in a portable format.

Communication Preferences: Opt out of marketing emails anytime using the unsubscribe link.

Analytics: Opt out of Google Analytics tracking by using browser settings or opt-out tools.

To exercise these rights, contact us at plumjewelleryindia@gmail.com

Essential Cookies: Required for cart functionality and secure checkout.

Analytics Cookies: Google Analytics helps us understand how visitors use our site.

Local Storage: We store your cart items locally on your device for convenience.

Cookie Control: You can disable cookies in your browser settings, but this may affect site functionality.

Order Data: Kept for 7 years for tax and legal compliance.

Customer Communications: Retained for 3 years or until you request deletion.

Analytics Data: Anonymous usage data retained for 26 months by Google Analytics.

Marketing Data: Kept until you unsubscribe or request deletion.

Some of our service providers may process your data outside India. When this happens, we ensure appropriate safeguards are in place to protect your information according to applicable data protection laws.

Service Providers: Supabase (US), Google Analytics (US), Razorpay (India)

Our services are not intended for children under 18. We do not knowingly collect personal information from minors. If you believe we have collected information from a child, please contact us immediately.

We may update this privacy policy to reflect changes in our practices or legal requirements. We'll notify you of significant changes by updating the date at the top of this page and, when appropriate, by email.

Continued use of our services after changes constitutes acceptance of the updated policy.

For questions about this privacy policy or our data practices:

We'll respond to privacy requests within 30 days.