Terms and Conditions

By accessing or using Plum Jewellery's website and services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

These terms apply to all visitors, users, and customers of our jewellery e-commerce platform, including purchases of personalized and non-personalized brass and stainless steel jewellery.

Product Description: We sell handcrafted brass and stainless steel jewellery including rings, necklaces, bracelets, and earrings. Many items can be personalized with custom engraving.

Product Accuracy: We strive for accurate product descriptions and images. Colors may vary slightly due to monitor settings and lighting conditions.

Personalization: Custom engraving is done by skilled craftsmen. We ensure quality but cannot provide previews. Double-check spelling and text before ordering.

Availability: All products are subject to availability. We reserve the right to discontinue items without notice.

Order Process: Orders are confirmed once payment is successfully processed through Razorpay's secure gateway.

Payment Methods: We accept all major credit/debit cards, UPI, net banking, and digital wallets through Razorpay.

Payment Security: All transactions are processed securely. We do not store payment information on our servers.

Pricing: All prices are in Indian Rupees (INR) and include applicable taxes. Personalization is included at no extra cost.

Order Cancellation: Orders can be cancelled within 2 hours of placement if not yet processed for personalization or shipping.

Delivery Areas: We currently deliver within India only. International shipping is not available at this time.

Delivery Timeline: Standard items ship within 1-2 business days. Personalized jewellery requires 2-3 additional days for engraving.

Risk of Loss: Risk of loss and title for items pass to you upon delivery to the shipping address.

Delivery Issues: If you don't receive your order within the expected timeframe, contact us immediately for assistance.

Warranty Period: All Plum Jewellery pieces come with a 1-year warranty from the date of purchase.

What's Covered: Manufacturing defects, structural breaks, faulty clasps, and significant wear under normal use conditions.

What's NOT Covered: Natural tarnishing, patina development, scratches from normal wear, damage from chemicals, water damage, or misuse.

Warranty Claims: Contact us with photos of the issue and your order number. We'll assess and provide a replacement piece if covered.

Replacement Policy: For valid warranty claims, we provide a new replacement piece. We do not offer refunds under warranty coverage.

Return Window: 7 days from delivery date for unworn, undamaged items in original packaging.

Eligible Returns:

• Received incorrect item
• Item arrived damaged during shipping
• Manufacturing defects discovered upon receipt
• Significant difference from product description

Personalized Items: Can only be returned if damaged, incorrect, or have manufacturing defects. No returns for spelling errors or change of mind.

Our Policy: For all valid returns, we provide a replacement piece of equal value. We do not process refunds - only exchanges for new items.

Return Process: Email us with order details and photos. We'll provide return instructions and a replacement once we receive the item.

Brass and stainless steel Jewellery Care: Our brass and stainless steel pieces require proper care to maintain their appearance. Follow our care guide for best results.

Natural Aging: Brass and stainless steel naturally develops patina and character over time. This is normal and not considered a defect.

Customer Responsibility: Proper care and maintenance are your responsibility. Damage from neglect or misuse is not covered under warranty.

Cleaning: Use only recommended cleaning methods. Harsh chemicals or improper cleaning can void your warranty.

Engraving Accuracy: You are responsible for providing correct spelling and text. We engrave exactly as submitted.

Character Limits: Respect specified character limits for each product. Exceeding limits may result in text modification or order delay.

Font and Style: Engraving style and font are standardized. We cannot accommodate special font requests.

Content Restrictions: We reserve the right to refuse inappropriate, offensive, or copyrighted content for engraving.

Final Sale: Personalized items with correct engraving as ordered cannot be returned unless damaged or defective.

Prohibited Activities: You may not use our services for any unlawful purpose or in violation of these terms.

Account Security: You're responsible for maintaining the confidentiality of any account information.

Accurate Information: Provide accurate, current information for orders and communications.

Intellectual Property: Respect our trademarks, copyrights, and proprietary designs.

Maximum Liability: Our total liability for any claims shall not exceed the amount you paid for the specific product in question.

Consequential Damages: We are not liable for indirect, incidental, special, or consequential damages.

Service Interruptions: We're not liable for temporary service interruptions or website downtime.

Third-Party Services: We're not responsible for issues with payment processors, shipping partners, or other third-party services.

Jurisdiction: These terms are governed by the laws of India. Any disputes will be resolved in the courts of [Your City], India.

Dispute Resolution: We encourage resolving disputes through direct communication before pursuing legal action.

Severability: If any provision of these terms is found invalid, the remaining provisions remain in full force.

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website.

Continued use of our services after changes constitutes acceptance of the modified terms.

We recommend reviewing these terms periodically for updates.

For questions about these terms or our services:

We respond to inquiries within 24-48 hours during business days.